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107 South Holland Street
P.O. Box 65
Edinburgh, IN 46124-0065
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FAQs

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How does the shut-off valve work?
Once the shut-off valve is found turn it to make sure it isn't stuck. Water valves are generally closed by turning the handle clockwise, however, if a valve does not turn easily do not force it. If this happens you may want to have the valve repaired so it will work should you need it. Once the valve has been turned off, check sinks and other fixtures to be sure you have found the main valve and that it is working properly. When opening the valve again to restore water, open the valve fully then close it just a quarter of a turn to make closing the valve easier the next time. You should check every water fixture shut-off valve periodically.
Where is the shut-off valve?
Your main water shut-off valve controls the water coming into your house. The shut-off valve is normally near the water meter but if your meter is outside, find the place where the water service line enters your home or building. The shut-off valve is likely to be located near the point of entry, and in many cases may be found in the basement or under the kitchen sink. We recommend you put a tag on it or paint it a bright color so it can easily be found. It is important that everyone in your home be aware of its location and know how to turn it off. In case of an emergency such as a burst pipe, quick action could prevent costly damage from flooding.
What should I do if there is a leak?
Turn off your inside shut-off valve. If you can't turn it off, call the utility office at 812-526-3514 to have the water shut off at the meter. If calling after hours please call the after hours emergency number at 812-350-7560. You will also need to call the utility office to have service restored if the water is shut off at the meter. If the town's portion of the service line is involved, call us with your account number and/or property address to arrange for repairs or to identify the problem. If your portion of the service line is involved, you may want to call a plumber for repairs.
Who is responsible for the service lines?
Responsibility for water service lines varies by community. Edinburgh Water is responsible for the pipes connecting the water main to your property, up to the curb or property line. Care and custody of the pipe from the curb up to and inside your property (excluding any inside meter) is your responsibility.
Where can I pay my property taxes?
Taxes are paid at the County Auditor's Office of the county where the property is located.
How can I find the property owner of a piece of property?
This information is recorded at the County Auditor's Office of the county where the property is located.
What county and township is Edinburgh in?
Edinburgh is in three counties - Johnson County/Blue River Township, Bartholomew County/German Township and Shelby County/Jackson Township.
When are town council meetings held?
Meetings are held every 2nd and 4th Monday of each month at 6:00 PM.
Where are town council meetings held?
Edinburgh Town Hall - 107 S. Holland Street
How can I get on the town council agenda?
Call the town hall at (812) 526-3512. Deadline is 5:00 PM on Wednesday before the scheduled Monday meeting.
What is water main flushing ?
Water main flushing is the process of cleaning or " scouring " the interior of the water distribution mains ( pipes ) by sending a rapid flow of water through the mains. Distribution mains convey water to homes, businesses and hydrants in your neighborhood. In general, distribution mains are supplied with water by larger transmission lines, reservoirs, wells and/ or pumping stations.
Why does the Edinburgh Water utilities flush water mains ?
Flushing helps maintain water quality. The water entering distribution mains is of very high quality; however , water quality can deteriorate in distribution mains if the mains are not properly managed. This is why flushing is important. Flushing maintains water quality in several ways. First, flushing removes sediments from the mains. These sediments mostly include iron and manganese. Iron sediment results from corrosion of iron pipes and valves used in the distribution system. Other iron sediments result from the change of dissolved iron, which occurs naturally in our water, into sediment form. This occurs in the presence of chlorine and oxygen under certain low flow conditions. Dissolved manganese also occurs naturally in our water and it can be changed into sediments as with iron. Although iron and manganese do not pose health concerns, they can degrade the " acceptability " of the water through affecting the taste, clarity, and color of the water. In addition, sediments can shield micro-organisms from the disinfecting power of chlorine. Therefore, such sediments could contribute to the growth of micro-organisms within distribution mains. Finally, flushing helps remove " stale " water. Much of our distribution is designed with " loops " or interconnected grids, which keep water constantly moving around. However, some areas have dead-ends where water moves slowly and sits for longer periods of time. Such dead-end mains need to be flushed to ensure the presence of fresh water with sufficient dissolved oxygen, disinfectant levels and an acceptable taste and smell.
What will I notice in my neighborhood when the water main gets flushed?
Edinburgh Water Utilities distribution crews will be operating water valves and hydrants. The water flow will be measured and the chlorine in the water will be neutralized. For a few minutes following flushing, some sediment might get into your home's plumbing. If this happens, please be patient and allow your cold water to run for a few minutes at full velocity. During this time, you should avoid using hot water to prevent sediments getting into your hot water heater. Remember that flushing is aimed at maintaining long-term water quality, but it could result in some short-term deterioration. If you know about or see flushing operations in your neighborhood , you would be well advised to not use any water during the flushing period.
How often should water mains be flushed ?
The Edinburgh Water Utilities flush all distribution mains twice every year. Starting in the spring ( April ) and in the fall ( September )
Where does the flushed water go ?
Depending on the location, the water may be handled in several different methods : flushed water can be released directly into a sanitary sewer where it would flow to the wastewater treatment plant, water could be released onto streets that have storm drains, water could be discharged to wooded areas or open fields, roadside ditches.
How much water is used to flush mains ?
The amount of water used to flush a particular section of pipe depends on a lot of factors, such as water main size, system pressure, the amount of accumulated sediment in the main and the ability to safely dispose of the water. In general, the Edinburgh Water Utilities tries to exchange the water in the main at least three times and at a high velocity to remove any accumulated sediment.
What are the rules of the Cemetery?
How do I have my electric service disconnected?
Customers must visit the utility office to request disconnection.
How long will it take to get service connected?
Normally service can be connected the same day as long as the service application and deposit have been completed by 2:00 PM.
What will the Electric meter deposit cost?
Residential customers will pay a $200.00 deposit, Non-Residential customers will pay a $600.00 deposit, and Three-Phase Commercial Service customers will pay a $2,000.00 deposit.
How do I sign up for service?
Customers who need their service connected must complete a service application and pay a meter deposit by visiting the utility office located at 107 S. Holland Street. Driver's license or a photo ID is needed when completing the service application.
The dispatchers use Alert levels when dispatching severe weather calls. What do the Alert levels mean?
We use Alert levels to reduce the amount of radio traffic the dispatcher must use.

Level 5 Weather Alert = Severe Thunderstorm Watch for the Edinburgh area
Level 4 Weather Alert = Tornado Watch for the Edinburgh area
Level 3 Weather Alert = Severe Thunderstorm Warning or Tornado Warning is possible for a surrounding county.
Level 2 Weather Alert = Severe Thunderstorm Warning For Edinburgh
Level 1 Weather Alert = Tornado Warning For Edinburgh
Why do the Severe Weather Sirens sound every Friday morning at 11am?
The Severe Weather Sirens are tested weekly on Friday at 11am. If severe weather is a threat for that time, the test will be postponed.
Is your ambulance service a Medicare provider?
Yes.
Does the Fire Department bill those who utilize the fire or ambulance service?
Yes.
What is the Knox Box program?
Fire departments use the Knox Box system to save lives and prevent costly forced entry damage. Knox key boxes provide the fire department immediate building entry day or night. As the property owner, you purchase a Knox-box and install it according to fire department guidelines. Firefighters use a unique high security master Key to open the boxes.
Does the Fire Department participate in the Knox Box rapid entry system?
Yes, we have participated in the Knox Box rapid entry system since 2003.
What is the Fire Department's ISO rating?
The Edinburgh Fire & Rescue has an ISO rating of 6.
How can I become a member of the Fire Department?
You must be 18 years of age, live within the Town limits of Edinburgh, and have a valid Indiana driver license. After the application is turned in, the hiring process begins. Included are interviews, background checks and basic health screenings. If all processes are passed, you become a member and basic firefighter training begins.
Does the Fire Department fill swimming pools?
No, we do not fill swimming pools.
Can the ball diamonds be rented?
Yes, for $80 dollars per day, per diamond
How do I know if a game has been canceled due to weather?
When games are canceled your coach will contact you. Game cancellations will also be posted on our Facebook page at https://www.facebook.com/pages/Edinburgh-Parks-and-Recreation/139411266181691 . There will also be a message sent out through our texting program. To sign up for the texting program please text EPARKS to 36000.
How much does it cost to rent a shelter house?
$30
How much does it cost to rent the community room and recreation room?
The community room can be rented for $200 for the whole day or $100 for a half day. The recreation room can be rented for $70 for a 2 hour party minimum and $35 for each additional hour.
Can I put out large trash items to be picked up?
Items other than household garbage are picked up once a year in July.
Will the street department pick up leaves and brush?
Yes, every Monday and these items must be placed in bags and placed at the curb.
How do I get utility service put in my name?
You need to come into the office, fill out a service application, pay a meter deposit and bring photo identification.
Who do I contact to have utility lines (water, sewer, electric) located before I dig on my property?
You will need to contact Indiana Underground at 1-800-382-5544 two days before you dig. You can also go to their website at www.iupps.org
What payment options are available for the utility bills?
Many options are available for payment, including automatic draft, online payments, mail, debit or credit card. Cash payments can also be made by visiting the utility office. If you have difficulty paying your bill you may contact the utility office prior to disconnection date to set up payment arrangements.
How do I sign up for the Parks texting program?
Please text EPARKS to 36000 to receive information concerning game cancellations and events that the Park and Rec are having.
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